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Privacy Policy

Your privacy is important to us. It is Golf Hotel Castelconturbia's policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

What personal information do we collect?

Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:

  • Identity information – such as name, age, gender, passport information or data from government-issued identity cards;

  • Contact information – such as your home address, zip/postal code, email address and phone number;

  • Images – such as CCTV images, publicly available photographs and images captured at events or during your stay

  • Financial and payment information – such as your credit card details, itemized spending and transaction history;

  • Reservation information – such as the type and location of the rooms you reserve and the dates of your reservations;

  • Health information – where disclosed and relevant to the provision of services;

  • Preference information – such as special requests, service issues and other preferences for your stay;

  • Public information – such as when we review public platforms to understand what you are saying about us or the hospitality industry;

  • Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, IP address, geolocation, operating system and version, and mobile network information and unique device identifiers, in the case of our mobile App); and

  • Correspondence information – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.

For each of the categories of personal information described above, we use your personal information for the following purposes:

  • to enable you to use our website;

  • to provide superior customer service to you;

  • to assist us in making your reservation;

  • to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction;

  • for billing purposes in relation to your stay with us;

  • to confirm prior transactions and reconcile statements or invoices;

  • to contact you in relation to matters that arise from your stay with us;

  • to send you newsletters or marketing communications regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);

  • to personalize and enhance your online and guest experience;

  • to respond to a specific "Information Request" from you about one of our hotels, resorts or residential properties and deal with any other enquiries, correspondence, concerns or complaints you have raised;

  • for marketing, advertising and promotional purposes, such as through one of our on-line promotions or on third party social networks, consistent with your preferences and applicable law;

  • to analyze customer trends and insights; 

  • to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 12 January 2021.


  1. What are cookies?

  2. What do we use cookies for?

  3. What kind of cookies do we use?

  4. How can I delete or disable cookies?


Since May 2011, a new privacy law has been approved by the European Parliament regarding the obligation for websites to request permission from users to use cookies. The law, now called EU Cookie Law (European law on cookies), is a fine to some previous directives (precisely from 2002) on user rights in web communications and services, on personal data and the protection of privacy. Here the full text of the law for consultation.



Cookies are computer files or partial data that can be saved on your computer (or other devices enabled to browse the internet, for example smartphones or tablets) when you visit a Site.

Usually a cookie contains the name of the website from which the cookie itself comes, the 'life span' of the cookie (i.e. how long it will remain on your device), and a value, which is usually a unique number generated randomly .



We use cookies to make using our site easier and to better understand your interests and needs.

Cookies can also be used to help us speed up your future experiences and activities on our Site. We also use cookies to compile aggregate anonymous statistics that allow us to understand how people use our Site and to help us improve the structure and contents of this Site.

We are unable to personally identify you through this information.



Two types of cookies can be used on our site - 'session cookies' and 'persistent cookies'. 'Session cookies' are temporary cookies that remain on your device until you leave the Site. A 'persistent cookie' remains on your device for much longer or until you delete it manually (how long the cookie remains on your device will depend on the duration or 'life span' of the cookie in question and the settings of your browser).

Some of the pages you visit may also collect information through 'pixel tags' (also known as 'clear gifs') that could be shared with third parties who directly assist our promotional activities and the development of the website. For example, information on the use of the website relating to people who visit the website can be shared with our third-party advertising agency to target the advertising banners on our websites in an optimal way. In any case, the information is not personally identifiable, even if it could be linked to your personal data. uses Google Analytics to collect information about the use of users of its website. Google Analytics generates statistical and other information through cookies, stored on users' computers. The information generated relating to our website is used to make reports on the use of the websites. Google will store and use this information. Google's privacy policy is available at the following address: Http://



You can decide whether or not to allow the setting of cookies on your computer, but this website works optimally with all types of cookies enabled. The settings regarding cookies can be controlled and modified from the browser's "Preferences".

Select the browser you are using below for information on how to change your cookie settings.

and disable cookies, this could result in the disabling of some features of the site. Even with all cookies disabled, your browser will continue to store a small amount of information. This information is necessary for the basic functionality of the site.

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